Grp T&Cs | My Site 1

Terms & Conditions for Group Dietetic Services (Nutri-Know: Thrive programme)

1. Introduction

www.adjuvienutrition.co.uk (“site”) is owned and operated by Adjuvie Nutrition and Dietetics Ltd, a company registered in England and Wales under company number 17087610 (trading as Adjuvie Nutrition), our registered office and business address are at Adjuvie Nutrition & Dietetics Ltd, 71-75 Shelton Street, London, WC2H 9JQ.

Please read these terms and conditions carefully before placing an order. By purchasing our services, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase our services.

Contents of Programme

See Schedule A (located at the end of this agreement)

Total payment due: £299

Cancellation: If you are purchasing as a consumer (please see paragraph 7.1 below) you may cancel the Contract within 14 days of the date of your registration.

2. Application of terms and conditions

2.1. These terms and conditions (“Terms”) apply to the Nutri-Know: Thrive Programme (“Programme”) operated by Adjuvie Nutrition and Dietetics Ltd trading as Adjuvie Nutrition (“we” or “us”). By registering to be a participant in our Programme, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.

2.2. The agreement is between us and you, the person or entity registering to be a participant in the Programme (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Programme and shall continue until terminated in accordance with these Terms.

2.3. Our services are for adults aged 18 and over. You shall not purchase any services on behalf of another person if you are below the age of 18 years old because under this age, you do not have legal capacity to enter into a contract.

2.4. Our services are only available to individuals who are residents of the United Kingdom. By entering into this contract, you confirm that you are a UK resident. If you are not a UK resident, please do not proceed with the purchase of our services.

2.5. If you are purchasing online, the order process will be as follows:

2.5.1. Select the Programme date and proceed to register and make payment as directed;

2.5.2. Payment for the Programme is to be made in advance via Stripe (except where agreed otherwise in writing between us)

2.5.3. We will send you an email acknowledging your order and confirming whether we have accepted your order.

2.5.4. If at any stage you have made an error in your order, you may email us at enquiries@adjuvienutrition.co.uk to correct any errors.

2.6. If you are purchasing online, you should print a copy of these Terms for your records as we will not be filing a copy and we may change these Terms from time to time.

2.7. These Terms should be read in conjunction with our Website Terms of Use, Privacy Notice and Acceptable Use Policy (all of which can be found on our website www.adjuvienutrition.co.uk (“site”).

2.8. Any content posted or submitted by you to our site or in our forum or any contribution on group sessions in the course of the Programme is subject at all times to the Acceptable Use Policy.

2.9. Where you are a corporate entity, “you” as used in these Terms shall be deemed to include your officers and employees and you shall procure that such officers and employees fully comply with these Terms.

3. Privacy and Acceptable Use Policy

Registration and other information provided by you is subject to our Privacy Notice and shall only be used in accordance with it. This includes the processing of sensitive category data, which will be handled in compliance with applicable data protection laws. You acknowledge that your personal data will be processed by and on behalf of us as part of us providing the Programme to you in accordance with our Privacy Notice. For more information, please go to our Privacy Notice .

In addition, you agree to adhere to our Acceptable Use Policy. Any violation of the Acceptable Use Policy may result in removal from the Programme.

4. Programme

4.1. The Programme shall be provided over the course of 4 weeks and shall be delivered via online sessions (except where agreed otherwise in writing between us) as detailed in the schedule below (schedule A, located at the end of this agreement).

4.2. The date and time of all sessions are as set out on the site or as otherwise communicated to you, but are in rare circumstances subject to change. We will provide you with as much notice of any change as is possible but we shall not be liable to you in any way for any change to such dates or times. Please check the site regularly for updates on changes to dates and times.

4.3. The programme consists of group sessions and the size of the group is capped at a maximum of 15 participants.

4.4. The content we deliver as part of the Programme constitutes advice and recommendations provided by a HCPC regulated professional. Participants will receive advice through the provision of education and will be supported to set their own goals and actions with facilitated guidance. However, this advice and guidance is intended to support participants in their personal development and is not a substitute for a full individual assessment or tailored treatment. Participants should consult their own healthcare providers for personalised advice specific to their individual circumstances.

4.5. Programme Facilitator (our) Responsibilities

4.5.1 To provide the Programme in accordance with the standards set by the Health and Care Professions Council (HCPC) and any relevant professional guidelines.

4.5.2 To facilitate the goal-setting process and support participants in developing action plans and facilitating participants to use self-review to monitor progress. The responsibility for achieving these goals rests with the participants.

4.5.3 To provide relevant materials and resources to support participants in their learning and development throughout the Programme.

4.5.4 While we will provide guidance and support, we do not guarantee specific outcomes or results, as outcomes depend on various factors outside of our control.

Group Sessions

4.6. Group sessions shall start and end at the scheduled times regardless of the time that you join the session. If you are late for a group session, the session will not be extended and we shall not be obliged to refund you any amounts in relation to such session.

4.7. If you do not attend a scheduled Group Session, we are unable to reschedule such session and we shall not be obliged to refund you any amounts paid in relation to such sessions that you have not attended (except if you are cancelling in line with clause 7.1).

Online Content and Session Delivery

4.8. The online sessions of the Programme are held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Programme but in the event that such content (or any content added by you or other participants in the Programme) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.

You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorized use of your account.
The online delivery of the Programme requires hardware and software and other functional requirements in order to be fully used. Participants are required to use a desktop, laptop or other mobile device that is compatible with our third-party provider.

The exact compatibility requirements may change over time, and the most up-to-date information can be found on our website.

As of July 2026, examples of compatibility requirements include:

Devices Compatibility:

A desktop or laptop (running Windows 10 or later or macOS 10.14 Mojave or later), or a Chromebook with Chrome browsers.

Mobile devices iOS devices running iOS 12.2 or later or Android devices running Android 8.0 or later.

Web Browsers:

Desktop or Laptop Browsers: The latest version of Google Chrome (recommended), Mozilla Firefox, Apple Safari, or Microsoft Edge. (Unsupported browsers like Brave, Opera or Internet Explorer will block functionality).

Mobile browsers: iOS Safari (iOS 12.2 or later) or Chrome for Android (Android 8.0 or later).

Internet Speed Requirements

A stable internet connection is essential for high-quality video sessions. The following minimum speeds are recommended:

Download speed: At least 100Mbps

Upload speed: At least 10Mbps

Camera and Microphone Requirements

To participate in video sessions, participants will need:

A working Webcam (built-in or external)

A working microphone (built-in, external or headset)

Working speakers or headphones for audio output

4.11 Any digital materials included in the Programme are protected by a range of technical protection measures, which may include, but are not limited to, the following:

Encryption: Data exchanged between your devices and the platform is protected using industry-standard encryption methods, including bank-level 256-bit SSL encryption. This ensures data remains secure both during transmission (transit) and when stored on servers (at rest)

Secure Communication: Integrated telehealth video sessions and in-app messaging features are designed to provide secure communication, employing encryption and other security protocols to protect user privacy.

Additional measures: We may implement additional technical protection measures as necessary to enhance the security of digital materials and user data. For the most up-to-date information on our security practices, please refer to our website.

5. Payment

5.1. The total price payable for the Programme is as set out in the summary of key terms above.

5.2. Payment is to be made by any method that is detailed on our site from time to time.

5.3. The total price payable as set out in the summary of key terms is inclusive of the full programme and is not VAT liable.

5.4. You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Programme.

5.5. All payments are non-refundable other than as set out in paragraph 7.1.

6. Our obligations

6.1. We warrant to you that the Programme and Programme materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.

6.2. Other than as set out in paragraph 6.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of healthcare programmes and the fact that individual outcomes depend on a variety of factors, including personal engagement, health status, and adherence to the programme, we do not guarantee any specific results. While we strive to provide valuable resources and support, each participant's experience and results may differ.

6.3. We are committed to providing the most up-to-date and reliable information as part of this healthcare programme. While we strive for accuracy and comprehensiveness, participants should be aware that healthcare information can evolve rapidly. Therefore, we encourage participants to consult with their healthcare providers for personalised advice and to verify any information that may impact their health decision. We shall not be liable for any claims arising from reliance on information provided in the Programme, except where such liability cannot be excluded by law.

6.4. You acknowledge that in the course of the Programme, you may have access to other participants' confidential information through group sessions and disclosures made by other participants. You agree not to use or disclose such confidential information to any third party without the express consent of the participant concerned. Breaches of confidentiality will result in removal from the Programme.

We (Adjuvie Nutrition) as the Programme lead will have access to participants' confidential information and we will determine when disclosure is appropriate in accordance with legal and ethical obligation, such as:

(a) any use or disclosure authorised by or required by law;

(b) any use or disclosure which is considered necessary or advisable in order to prevent illegal acts or harm to others.

7. Refunds and Cancellations

7.1. Before we begin to provide the services, and. If you are buying as a consumer you have the following rights to cancel our services:

a) Subject to clause 7.2 below, you may cancel the Contract within 14 days of the date of you registering for the Programme by using the following cancellation options: By logging into the Client Portal and cancelling or by using our site Contact Form or emailing us at enquiries@adjuvienutrition.co.uk to notify us that you want to cancel. You must state your clear intention to cancel (you may choose to use the form of cancellation annexed to this agreement at Annex 1). We will confirm your cancellation in writing to you;

b) if you cancel an Order under clause 7.1 (a) and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you;

c) however, if you cancel an order for services and we have already started providing the services by that time, you will pay us any costs we have reasonably incurred in providing part of the services, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control, Clause 11), you do not have to make any payment to us.

7.2. If we have started providing the services, you have no right to cancel, even if this is within 14 days of our email confirmation of your order.

7.3. If you are unable to start or complete the programme due to exceptional circumstances we reserve the right at our discretion to offer you a place on the same programme on a future date, but only if there is a place available (and you will continue to be bound by these terms if you receive a place on a different programme date).

8. Intellectual Property

8.1. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the Programme and all content within the Programme and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.

8.2. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials (or any of the ideas and concepts created by us and contained in the content or materials) contained in the Programme.

8.3. We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content of the Programme for the purposes for which the Programme was provided only.

8.4. Except as set out in paragraph 8.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.

8.5. You may not without our prior written consent make any audio or visual recordings of any part of our Programme.

8.6. We may from time to time record the Programme being delivered during your attendance. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

8.7. You are not permitted to sell or promote products or services to other participants in the Programme at or during any part of our Programme without our prior written permission. You shall not contact any participants of the Programme other than if you and the other participants have an external and mutually agreed arrangement to contact each other. Breach of clause 8.7 may result in removal from the Programme.

8.8. The provisions of this paragraph 8 shall survive termination of the Contract.

9. Term and termination

9.1. The Contract shall continue until the end of the Programme when the Contract shall expire other than for the Terms that are specifically stated to remain in force. For the avoidance of doubt, the license granted in paragraph 8.3 shall terminate automatically on termination or expiry of the Contract.

9.2. You may terminate the contract for services at any time with immediate effect by giving us written notice if we break the contract in any material way and do not correct or fix the situation within 14 days of you asking us to in writing.

9.3. Notwithstanding the provisions of paragraph 9.1, we may terminate the Contract on written notice to you with immediate effect if at any time:

a) You do not pay us when you are supposed to

b) You break the contract in any other material way and do not correct or fix the situation within 14 days of us asking you to in writing;

c) You exhibit disruptive, abusive, or inappropriate behaviour during sessions;

d) You fail to provide necessary information that is critical for us to deliver safe and effective care;

e) We determine that we are unable to provide the necessary care due to incompatibility in goals or expectations.

9.4. Where we terminate the contract in line with Clause 9.3, you will pay us any costs we have reasonably incurred in preparing to provide or in providing part of the services, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when we serve written notice of contract termination.

9.5. On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).

9.6. Termination of this agreement shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

9.7. Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.

9.8. Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.

9.9. This paragraph 9 shall survive termination of the Contract.

9.10. Where the Contract expires, this shall be treated as a termination for the purposes of paragraph 9.6 and all other paragraphs that refer to “termination”.

10. Limitation of Liability

10.1. We are responsible for loss or damage you suffer that is a foreseeable result of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract

10.2. We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by the you as a result of you entering into the Contract and/or us providing the Programme.

10.3. Exceptions to Limitations of Liability

Our liability does not excluded or limit in any way:

a) fraud or fraudulent misrepresentation;

b) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors

11. Circumstances Beyond our Control

11.1. If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

11.2. Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation our illness or incapacity, any lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

11.3. If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

11.4. you will be notified as soon as reasonably possible; and

11.5. the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

11.6. If Circumstances Beyond Our Control occur and continue for more than 30 days and you do not wish us to provide the services, you may cancel the contract. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 30 days. In such cases, we will provide a pro-rata refund for any services not rendered.

12. General

By registering for our Programme you warrant that:
1. You are legally capable of entering into binding contracts; and
2. You are at least 18 years old; and
3. You have read and understood the information regarding the suitability of the Programme, including thr inclusion and exclusion criteria as set out in the schedule, and have consulted with ‘us’ (Adjuvie Nutrition) or your own healthcare professional if you have any medical conditions not described in the exclusion list.
4. You are resident in the UK; and
5. That all information you provide us with is materially true and accurate at all times and not misleading in any way.

12.2. You accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12.3. We may vary these Terms (other than the price payable by you for the Programme) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Programme will be deemed to be your acceptance of any new Terms. Where there has been a material change to the Terms, if you do not wish to accept the new Terms and provide us with written notice of this within 7 days of our email to you setting out the changes to the terms, the Contract will terminate immediately without further notice and we will refund to you a pro rata amount of any sums paid by you for the Programme in advance, for sessions that you are no longer able to take due to such termination.

12.4. The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.

12.5. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12.6. If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.

12.7. If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

12.8. A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

12.9. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.

12.10. The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

12.11. We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).

12.12. Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.

ANNEX 1

MODEL CANCELLATION FORM

The below form can be used as a template for cancellation, and you may copy and paste this template.

Please do not include any information containing sensitive category data (e.g. healthcare information).

(Complete and return this form only if you wish to withdraw from the contract)

Please send your cancellation notice to: enquiries@adjuvienutrition.co.uk

To Adjuvie Nutrition and Dietetics Ltd, (enquiries@adjuvienutrition.co.uk)

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service Group Dietetic Service (Nutri-Know: Thrive Programme),

Ordered on________ / received on________ [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

SCHEDULE A

DESCRIPTION OF THE Nutri-Know: Thrive PROGRAMME

WHAT

A structured group programme designed and delivered by UK Registered Dietitian using nutrition and behaviour change science.
Programme content and recommendations that follow evidence-based practice (EBP). This includes content & recommendations that are based on critical appraisal of the scientific evidence which guides the relevance, validity, impact & application of recommendations to the specific context. (Critical appraisal generally follows the CASP Framework).
A structured programme designed to improve health and wellbeing by supporting diet and lifestyle to optimise metabolic health and support gut health.
Supporting gut health refers to optimising the gut microbiota and microbiome and is based on the emerging scientific research in relation to the potential to support health and wellbeing.
Optimal Metabolic health refers to support in lowering the risk of heart disease; lowering the risk of impaired blood sugar metabolism (or supporting improvements in blood sugar levels for people who have pre-diabetes or Type 2 Diabetes); supporting a healthy body weight to help lower the risk of weight related diseases (such as Diabetes, Chronic Kidney Disease, Liver Disease and some cancers). Optimal metabolic health also refers to helping to support immune system function and cognitive function.
The programme is based on dietary approaches shown to support metabolic health including the Mediterranean Diet, DASH diet, Nordic Diet and the emerging scientific research supporting gut health/gut microbiota/gut microbiome.

WHEN

Run on various dates throughout the year.
Specific start and end dates for each course will be communicated to participants at the time of registration.
The duration of the programme is 4 weeks with 4 x 1 hour group sessions.

WHO

This programme is open to individuals who meet the following inclusion criteria:

Are aged 18 and over
Are UK residents
Do not have any medical conditions that would contraindicate participation in the programme (see below).

Exclusion criteria. The programme is not suitable for anyone who has the following:

A reduced appetite/reduced food intake due to medical conditions.
Unwanted /unintentional weight loss (losing weight without trying).
A need for a low potassium diet (e.g. due to Kidney-disease or other health condition and medications used).
Late-Stage Chronic Kidney Stage (CKD Stages 4/5).
Advanced liver disease/liver failure.
Advanced Heart Failure.
Diabetes treated with insulin and difficulty managing blood sugar levels.
Active oncology (cancer) treatment.
Any inherited metabolic disorders / inborn errors of metabolism.
Anyone requiring a specialist medical diet, enteral tube feed or parental nutrition.
Any type of active symptoms/signs of medical conditions that have not been assessed or if you are undergoing assessment/ investigations for these.

If prospective participants have other medical conditions such as Cystic Fibrosis or Inflammatory Bowel Disorders (e.g. Crohn's or Colitis) they must speak with their healthcare provided to check if this programme and the generalised dietary approaches followed are suitable.

The prospective participant may only join the programme if their healthcare provider is aware of what the programmes consists of (including the dietary approach, group delivery and generalised advice) and if the healthcare provider deems the programme to be suitable.

If a prospective participant has any other medical conditions, food allergies or food intolerance they should get in touch with ‘us’ (Adjuvie Nutrition) before joining the programme so that we can check that the programme is suitable for them.

WHERE

The programme is remote and held via online video calls.

HOW

Delivered over 4-weeks as a live group programme.
Comprises of 4 x 1 hour live group sessions with materials/resources or actions to complete between sessions
Small group sizes (places capped at a maximum of 15 participants).
Participants make an online purchase to register and secure a place on the programme. Participants will then receive emails with session joining links and an intake form to complete prior to the first session.
Participants must inform ‘us’ (Adjuvie Nutrition) of any medical conditions, allergies and/or dietary or environmental intolerances prior to starting the programme (this will be via the intake form and all information held in accordance with our Privacy Notice
Group sessions are held using online video calls via the Practice Better client portal and uses Zoom for Healthcare telehealth technology.
Each of the live group sessions include the provision of education and facilitated support to help with self-supported goal setting, action planning and problem solving. In addition to these, from week 2 onwards the live sessions also include facilitated self-review and self-monitoring.
Course materials are provided for the duration of the programme dates.
Course materials are accessed via the client portal (using our third-party provider. Practice Better). These materials can be downloaded from the platform for longer-term access.
Access to the client portal is granted for the duration of the programme only (client portal access will be disabled at the programme end date).

We encourage all individuals who participate in the programme to engage actively with the content and consider making diet and lifestyle changes to maximise the benefits of the programme.