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Terms and Conditions for Bespoke Meal Plan Services
1. Introduction
www.adjuvienutrition.co.uk (“site”) is owned and operated by Adjuvie Nutrition and Dietetics Ltd, a company registered in England and Wales under company number 17087610 (trading as Adjuvie Nutrition), our registered office and business address are at Adjuvie Nutrition & Dietetics Ltd, 71-75 Shelton Street, London, WC2H 9JQ.
Please read these terms and conditions carefully before placing an order. By purchasing our services, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase our services.
2. Changes to terms
Please check the terms before every purchase as we reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time. Each such change shall be effective immediately upon posting. However, the terms and conditions that are in effect at the time of your purchase will apply to that transaction.
Your continued use of this Site and any future purchase of services following the posting of changes to the terms and conditions will mean you accept those changes for any future transactions.
3. Privacy notice and Acceptable use policy
Registration and other information provided by you is subject to our Privacy Notice and shall only be used in accordance with it. This includes the processing of sensitive category data, which will be handled in compliance with applicable data protection laws. For more information, please go to our Privacy Notice.
4. Age restriction and geographical location
4.1 Our services are for adults aged 18 and over. You shall not purchase any services on behalf of another person if you are below the age of 18 years old because under this age, you do not have legal capacity to enter into a contract.
4.2 Our services are only available to individuals who are residents of the United Kingdom. By entering into this contract, you confirm that you are a UK resident. If you are not a UK resident, please do not proceed with the purchase of our services.
5. Acceptance of order
5.1. These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the order issued to you when we contact you to tell you that we are able to provide the services or products to you. We are not bound by the order unless we accept it in writing.
5.2. If there is any conflict between these Terms and any term of the order, the order will take priority.
6. Services
6.1. Our services are provided by Registered Dietitians who are regulated by the Health and Care Professions Council (HCPC) and are bound by strict standards ensuring that you receive high quality evidenced-based and compliant care.
6.2. If you have a specific medical condition and you are unsure if our bespoke meal plan service can cover your needs, please contact us to arrange a call to discuss this before placing an order. Please send only your contact details (not medical information) by completing the Contact Form on our site and we will get in touch with you to arrange a call.
6.3. We will need certain information from you that is necessary for us to provide the services, for example, medical and lifestyle questionnaires. It is very important that you answer these questions as accurately and completely as possible. These answers will be used to create a bespoke meal plan and will be part of the foundation for our Sessions. We will contact you in writing about this and gather further information from you during your Sessions. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may terminate the services as outlined in Clause 7.6 and Clause 12.1. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. Furthermore, you acknowledge that failure to provide accurate and complete information may impact the appropriateness and effectiveness of the meal plan provided, and we shall not be liable for any adverse outcomes resulting from your failure to disclose relevant information.
6.4. During your bespoke meal plan consultation appointment ("Session") we may identify additional investigations or treatments which may result in suggestions to see other healthcare professionals, and which may impact on the meal plan we can offer going forward. You are not obligated to take up any suggestions of further investigations or treatment. We will only liaise with other healthcare professionals (e.g. GPs) regarding your care when you have given us authorisation and explicit consent to share your information and in line with our Privacy Notice.
6.5. Our sessions are scheduled for 30 minutes for a bespoke meal plan consultation appointment. The Session dates, times and durations can be selected from available slots showing in our online booking calendar at the point of purchase, and this selection will be confirmed when the order is accepted. Refunds, cancellation and rescheduling are made in line with our refunds, cancellations and rescheduling policy in Clause 7.
6.6. A bespoke meal plan service consists of completion of an initial survey to calculate your estimated nutritional requirements and identify your nutrition and health needs and is followed-up with a 30-minute consultation ("Session") to review your meal plan and review your diet and lifestyle needs taking into account your medical needs. You will then be provided with your 30 day meal plan.
6.7. A bespoke meal plan is provided to support you with meal planning and recipe ideas and takes into account your dietary requirements, food preferences and cooking skills.
6.8. A bespoke meal plan consultation Session does not constitute a full dietary assessment and does not include a dietary diagnosis or treatment planning
6.9. Your bespoke meal plan does not form part of any treatment or treatment plan.
6.10. Our Sessions will take place online via our GDPR compliant client management system and using Zoom for Healthcare telehealth video calling software as default (unless a different format of service delivery has been agreed).
6.11. It is very important that you join the Sessions on time. Please allow time for IT set-up and logging into the appointment platform. Unfortunately, if you arrive late for your Session, we will not be able to continue past the scheduled end time due to the scheduling of other clients (and we will not be obliged to provide any refund to you).
6.12. Alternative formats of service delivery, such as in-person or telephone appointments may be available on request only. These can only be purchased when authorised by us. Please note in-person appointments will be in clinic locations in South-West London and will incur an additional cost. A bespoke booking link will need to be created by us, for the purchase and booking of any in-person or telephone Sessions. Please contact us via our site contact form to discuss your needs. Please send only your contact details (not medical information) by completing the Contact Form on our site and we will get in touch with you to arrange a call.
6.13. If, by prior authorisation Sessions are held in-person at third party venues, you must comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You may be required to leave the venue if you do not comply with such policies and rules (and we shall not be obliged to refund you any amounts paid in relation to such Session). You are responsible for your own belongings that you take to a Session and neither we nor any third party venue can be held liable for any loss, damage, theft or destruction of any of your belongings. If you cause any loss or liability to a third party (eg by not complying with their policies), you must reimburse us in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue.
7. Refunds, cancellations and rescheduling
7.1 Before we begin to provide the services, you have the following rights to cancel our services:
a) Subject to clause 7.2 below, you may cancel any order for services at any time within 14 days of the date of our written confirmation of your order by using the following cancellation options: by logging into the Client Portal and cancelling your session, or via the booking confirmation email (you need to select the reschedule link and the subsequent cancellation option) or by using our site Contact Form to notify us that you want to cancel. (A cancellation form in available in the Appendix of this contract). We will confirm your cancellation in writing to you;
b) if you cancel an Order under clause 7.1 (a) and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you;
c) however, if you cancel an order for services and we have already started providing the services by that time, you will pay us any costs we have reasonably incurred in providing part of the services, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control, Clause 16), you do not have to make any payment to us.
7.2 If we have completed providing the services, you have no right to cancel, even if this is within 14 days of our email confirmation of your order.
7.3 If you need to cancel a Session, you may do so without charge if you provide at least 48 hours’ notice to us. You must give us this notice by cancelling within the client portal or via the reschedule link in your booking email (this link takes you to the option to cancel).
7.4 If you provide less than 48 hours’ notice of cancellation or miss a Session, refunds will not be given for that Session. At our discretion we may allow you to reschedule to another appointment date, however we reserve the right to refuse requests that are made to reschedule appointments with less than 48 hours’ notice of the scheduled appointment if it determined this policy in Clause 7.4 is being abused.
7.5 All meal plan consultation appointments need to be conducted within 2 months of receipt of the initial meal planning survey and within 12 months of purchasing the service. The client has responsibility for booking the appointment. Reminders to book appointments will not be sent by us. Unscheduled appointments beyond these timeframes outlined in this Clause (clause 7.5) shall expire and no refund or rescheduling will be given.
7.6 Refund Policy upon Termination of Contract. In the event that we terminate the contract as outlined in Clause 12.1, we will provide a refund for any future sessions that have been paid for but not yet delivered. The refund will be processed within 14 -21 days of the termination notice. Please note that any sessions that have already been conducted will not be eligible for a refund.
8. Entire Agreement
These Terms and the Privacy Notice constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
9. Representations
9.1 You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Notice.
9.2 You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.
9.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
10. Provision of Services
10.1 We will supply the services to you from the date set out in the order for the period set out in the order.
10.2 We will make every effort to provide the services on time. However, there may be delays due to an Event Outside Our Control. See clause 16 below for our responsibilities when an Event Outside Our Control happens.
10.3 We may have to suspend the services if we have to deal with technical problems, or to make improvements agreed between you and us in writing to the services. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the services while they are suspended under this clause 10.3 but this does not affect your obligation to pay for any invoices we have already sent you.
10.4 If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this.
10.5 If we supply a product to you as part of the services (such as meal plans, information leaflet, an e-book or any other form of digital content or any other type of product whatsoever), we will own the copyright, design right and all other intellectual property rights in such product and any drafts, drawings or illustrations we make in connection with the product for you.
10.6 We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that we use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the Sessions. We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.
10.7 Please note that we may share documents and resources from third-party organisations as part of your Care. The ownership and intellectual property rights in such third-party materials remain with the respective organisations. You are granted a limited, non-exclusive, non-transferable, non-sublicensable revocable licence to use any third-party materials shared with you solely for your personal use in connection with the services provided. You may not copy, reproduce, or distribute any third-party materials without the express permission of the respective rights holder.
10.8 You may not without our prior written consent make any audio and/or visual recordings of all or any part of our Sessions. We may make audio and/or visual recordings of our Sessions with your permission.
11. If there is a problem with the services
11.1 In the unlikely event that you are not happy with the services:
a) please contact us and tell us as soon as reasonably possible;
b) please give us a reasonable opportunity to repair or fix any defect; and
c) we will use every effort to solve the problem within 14 working days.
11.2 As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
12. Termination of contract
12.1 We may terminate the contract for services at any time with immediate effect by giving you written notice if:
a) You do not pay us when you are supposed to.
b) You break the contract in any other material way and do not correct or fix the situation within 14 days of us asking you to in writing;
c) You exhibit disruptive, abusive, or inappropriate behaviour during sessions;
d) You fail to provide necessary information that is critical for us to deliver safe and effective care;
e) We determine that we are unable to provide the necessary care due to incompatibility in treatment goals or expectations.
12.2 You may terminate the contract for services at any time with immediate effect by giving us written notice if we break the contract in any material way and do not correct or fix the situation within 14 days of you asking us to in writing.
13. Price and payment
13.1 Prices of the services are specified on our Site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.
13.2 Our 1:1 healthcare services are VAT exempt.
13.3 Despite our best efforts, there may be incorrect prices on some of the services. If the correct price is less than a price shown on our site, the lower amount will be charged. If the correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, we will not be liable to provide the services or products to you at the lower price that was incorrect.
13.4 Payment for services is to be made in advance by Stripe except where agreed otherwise in writing between us.
14. Limitation of liability
14.1 We are responsible for loss or damage you suffer that is a foreseeable result of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.2 Exceptions to Limitation of Liability
Our liability does not exclude or limit in any way:
(a) fraud or fraudulent misrepresentation;
(b) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
15. Professional indemnity insurance
We maintain professional indemnity and medical malpractice insurance to cover our services. This insurance provides protection against claims arising from negligence or malpractice in the provision of our services. Details of our coverage can be provided upon request to genuine prospective clients who are considering engaging our services. We reserve the right to verify the legitimacy of any request before disclosing specific coverage details.
16. Circumstances beyond our control
16.1 If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.
16.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation our illness or incapacity, lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
16.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:
16.4 you will be notified as soon as reasonably possible; and
16.5 the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.
16.6 If Circumstances Beyond Our Control occur and continue for more than 30 days and you do not wish us to provide the services, you may cancel the contract. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 30 days.
17. Notice
17.1 Any notice to us should be in writing and sent to us by email at enquiries@adjuvienutrition.co.uk or by Client Portal messaging or via our site Contact Form.
17.2 Any notice to you will be in writing by e-mail, by client portal messaging, by hand, or by pre-paid post to the address you provided us with on the order.
18. Miscellaneous
18.1 We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.
18.2 You cannot transfer your rights and obligations under these Terms to any another person without our written approval.
18.3 This contract is only between you and us. No other third person shall have any rights to enforce any terms.
18.4 Each paragraph of these Terms are separate and distinct form other. If any court or relevant authority determines any clauses of these Terms is unlawful, then such determination will not affect other clauses and all other remaining clauses will remain in effect and full force.
18.5 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.
18.6 English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us.
19. Contact us
19.1 For any questions or queries you can contact us via our site contact form here or via email at enquiries@adjuvienutition.co.uk
APPENDIX
FORM OF CANCELLATION
The below form can be used as a template for cancellation, you may copy and paste this template.
Please do not include any information containing sensitive category data (e.g. healthcare information).
(Complete and return this form only if you wish to withdraw from the contract)
Please send your cancellation notice to: enquiries@adjuvienutrition.co.uk
To Adjuvie Nutrition and Dietetics Ltd (enquiries@adjuvienutrition.co.uk):
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service Bespoke Meal Plan services,
Ordered on________ / received on________ [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s)
Date
[*] Delete as appropriate
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